Empowering Future-Ready Leaders: Quantrics Launches VLC Program

July 16, 2024, Taytay, San Mateo, and Naga – Quantrics, a global leader in customer experience and digital solutions, is thrilled to launch its Virtual Leadership Certification (VLC) Program, an initiative designed to empower leaders to excel in the virtual environment. The nationwide event showcased the cutting-edge VLC hubs, marking a significant milestone in the company’s journey to revolutionize virtual leadership.

The launch event, held simultaneously across all Quantrics sites nationwide, featured interactive demonstrations, networking opportunities, and insights into how Quantrics’ new tools and hubs can transform leadership capabilities. The engagement and enthusiasm from attendees underscored the program’s potential to revolutionize virtual team management.

During the launch, participants discovered how the VLC Program equips leaders to manage and inspire remote teams effectively. By focusing on engagement, performance optimization, and employee development, Quantrics’ work-from-home (WFH) squads thrive with minimal support.

A highlight of the launch was Quantrics’ new Onsite Video Hubs, which demonstrated how leaders can create engaging Operations-related content. These hubs infuse excitement and dynamism into the virtual experience for the organization’s WFH agents, enhancing communication and motivation. From webcams to virtual experience tools, these resources enable better coaching, recognition, and motivation during regular touchpoints, ensuring WFH agents remain connected and driven.

The VLC Program’s emphasis on honing adaptive skills was well-received. Leaders learned how to build and innovate a better virtual setup, crucial for navigating and excelling in the ever-evolving digital landscape.

Attending the event are Quantrics Executive Team & Operations Leaders as they toasted to the success of the organization’s newly-certified VLC experts.

“Tonight is a celebration and the start of a transformative journey that empowers our leaders and fosters a culture of collaboration and growth. We pride ourselves on being the foremost provider of cutting-edge and immersive virtual experiences available in the market”, says Senior Vice President for Operations, Philippe Plouffe, as he opened the night and congratulated the attendees.

Senior Vice President, Bell Operations for Quantrics & Nordia, Philippe Plouffe, said as he opened the night and congratulated the Team Leaders ,“Tonight is a celebration and start of a transformative journey that empowers our leaders and fosters a culture of collaboration and growth. We pride ourselves on being the foremost provider of cutting-edge and immersive virtual experiences available in the market”.

In today’s digital age, Quantrics’ VLC Program will play a pivotal role in shaping future-ready leaders, ensuring the company’s continued success for years to come.

About Quantrics

Quantrics is a leading Canadian BPO company renowned for delivering world-class customer experiences (CX) and digital services for Canada’s largest telco, media, and tech company. Founded in 2016, Quantrics has rapidly emerged as a trailblazer in setting industry benchmarks for exemplary workplace culture.

At Quantrics, we firmly believe that our people are our most invaluable asset. Central to our mission is a profound commitment to cultivating a workplace culture that prioritizes the well-being and development of every individual. This dedication is reflected in our vibrant and supportive work environment, which fosters growth, innovation, and excellence.

With over 7,000 employees across our three sites in Taytay, San Mateo, and Naga in the Philippines, we continue to lead the industry by placing people at the heart of everything we do. Our exceptional team, cutting-edge technology, and unwavering focus on quality ensure that we consistently exceed our clients’ expectations and set new standards in the IT/BPO industry.

Media Contact:

Karen Llana

VP, Communications & Marketing

karen.llana@quantrics.com